Shipping policy
Processing Time: Orders are typically processed within 1-3 business days from the time of purchase. Please note that processing times may be longer during peak seasons or promotional periods.
Shipping Rates: Shipping rates are calculated based on the destination and the weight of the items in your order. We offer competitive shipping rates and occasionally run special promotions with discounted or free shipping.
Shipping Methods: We offer a range of shipping options to accommodate your needs:
- Standard Shipping: Estimated delivery within 5-10 business days.
- Expedited Shipping: Estimated delivery within 2-5 business days.
- Priority Shipping: Estimated delivery within 1-3 business days.
Please note that delivery times are approximate and may vary based on factors such as your location, shipping carrier delays, and weather conditions.
Order Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package's progress. Please allow a few hours for tracking information to become available after receiving the email.
Shipping Confirmation: You will receive a shipping confirmation email with tracking details once your order has been dispatched from our warehouse. This email will include a link to track your package.
International Shipping: At this time, we offer international shipping to select countries. Please note that international orders may be subject to customs fees, taxes, and import duties upon arrival in the destination country. The recipient of the package is responsible for any additional charges that may apply.
Undeliverable Packages: In the event that a package is undeliverable due to incorrect address information provided by the customer or other reasons beyond our control, we will attempt to contact the customer to correct the issue. Please ensure that your shipping address is accurate and complete when placing an order.
Lost or Stolen Packages: We are not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the shipping carrier directly to file a claim.
Shipping Changes: If you need to make changes to your shipping address or have any specific delivery instructions, please reach out to our customer support team as soon as possible. Changes may not be possible if the order has already been processed or shipped.
Holiday Shipping: During holiday seasons, please allow for additional processing and shipping time due to increased order volumes and potential carrier delays.
If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer support team at info@aquafitpro.co.uk. We're here to assist you!